Frequently Asked Questions

Below are Frequently Asked Questions about what you may expect from Turnpike Motors Autobody

About Our Company

+How long have you been in business?

Turnpike Motors Autobody opened on May 25, 1969. We've been in business for over 42 years!

+Is Turnpike Motors involved in the community?

Turnpike Motors Autobody is a member of the following chambers:

  • Rocky Hill
  • Newington
  • Wethersfield
  • New Britain
  • Glastonbury
  • West Hartford

In August 2010, Turnpike Motors Autobody hosted an Industry Leading Trainer who educated local Firefighters on hybrid extrication and safety procedures.

In September 2010, Turmpike Motors Autobody restored the Kingswood Oxford Zamboni

+How many employees work for Turnpike Motors?

Turnpike Motors currenly has 35 employees.

About Our Autobody Repair Services

+How long will it take for my car to get repaired?

It depends on the amount of damage to your car. We can give you a better idea in person.

+Do I need an estimate??

Stop by our office at 2550 Berlin Turnpike in Newington for your free auto body repair estimate, no appointment necessary.

+What insurance do you accept?

Turnpike Motors Auto Body has established positive business relationships with many insurance companies. Our ability to "cut through the red tape" ensures a smoother, faster repair process. We will work proactively with your company to deliver the high-quality service you deserve. We deal with all insurance companies.

Travelers
Concierge Claim Center

Safeco Insurance

MetLife

Peerless Insurance


CT Life & Casualty Insurance Company

The Hartford

.
Chubb

PHH

Infinity Insurance
   

We deal with all insurance companies. Due to regulations by certain insurance companies we are not able to display their logo on our website. 

Please call us with any insurance questions, 860-666-3319.

+Where do I get my insurance claim number?

Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it in with you when you come in to begin the repair process, we will do the rest.

+Can I get a rental car?

If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are. Enterprise Rental Car is available through our office location.

About Our Support

+Can I get a ride home or to work?

Yes, we would be happy to provide this service to you. We want each customer's visit to be a positive experience and will work diligently towards that goal. We provide a pickup and delivery service.

+How will I know when my car is done?

We will call you throughout the repair process to give you updates on the status of your vehicle. When repairs are completed, you will be notified that your vehicle is ready to be picked up. We allow you to see your car or truck in the repair process at anytime you choose. Click HERE to see pictures of your car online. Please note that you will need a 5 digit repair order number in order to log in. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns.

+If my vehicles frame is damaged, is it a total loss?

No. A car is a total loss only when the price of repairs exceeds the insurance company's determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art computer measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.

+Can you match the paint color on my car?

Our modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.

+Do I have to pay a deductible?

The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren't sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.